Customizations is something we have the luxury of offering, due to our in house manufacturing. Please contact (rohans email) with the subject “Customization” for specific inquiries.

We exclusively use our own brand of moissanite, known as Gioronte Moissanite, for our jewelry. We have an in house lab and all our gems are quality inspected thoroughly. It’s important to note that we do not source moissanite gems from Charles & Colvard/Forever One Moissanite, Harro Gem, or any other third-party.

We offer premium quality ZM moissanite gems in the DEF colour range and VVS1/VVS2 clarity. Each gem is cut to order, inspected for quality, and guaranteed by our Warranty.

Moissanites are measured in mm and not weighed in carat (ct) weight like diamonds. As moissanites weigh about 10% less than diamonds of the same size, we always say “carat equivalent” (also known as DEW - Diamond Equivalent Carat Weight) since it’s the most representative. For more information about finding your perfect stone size contact us!

Yes, moissanite ranks a 9.25 on the Mohs hardness scale making it resistant against scratching + chipping and suitable for everyday wear. For more information about our Moissanite’s durability, check out our blog post (Link Post)

Orders ship using FedEx 2-Day within the United States, and FedEx International for international orders. FedEx Overnight is available for purchase on domestic orders. Selecting FedEx Overnight does not expedite production or processing time.

All jewelry shipments require signature upon delivery. Please know due to the value of the product this is not something we can waive.

• FedEx 2-Day: 2 business days (excluding weekends and holidays)
  
• FedEx Overnight: arrives the next business day from 10:30am-12:30pm (excluding weekends and holidays)
  
• FedEx International:2-6 business days (excluding weekends and holidays)

Gioronte orders always come with fully insured shipping and require signature upon delivery! Please know due to the value of the product this is not something we can waive.

If you’re unable to sign for your package, you can request a hold through the FedExWEBSITEto pick up your package at a local FedEx office. Kindly note that vacation holds are not available.

There will be three delivery attempts before the package is automatically held at a local FedEx Center, or returned to Gem Concierge.
Packages will be held for 2 business days at a FedEx location. If the package is not retrieved within this timeframe it will be returned to Ring Concierge.

The purchaser is responsible for any fees associated with the return of a package to Gem Concierge after failed delivery attempts.

Gioronte offers complimentary returns that meet our guidelines within 14 days of the delivery date in the United States. Gem Concierge does not accept returns or exchanges outside of the United States.

When initiating a return, you can choose a refund or an even exchange of the same item in a different size or color.
In order to be eligible for a return, the product must be sent with all tags attached, unaltered, and the item must be in brand new, unworn, salable condition. Returns are subject to inspection and approval by the Gem Concierge team. Final sale items will be noted on the product page and in your cart prior to checkout.

We will process your return or exchange within five (5) business days of receiving it. Your item must be sent with all tags attached, unaltered and the item must be in brand new, unworn, salable condition to be approved.
Upon approval: you will receive an email with information regarding your refund, store credit, or if you opted for an even product exchange - any in stock items will be shipped out and/or made to order pieces will be put into production. Please note that made to order lead times do vary by item. Once your new item has been shipped, you will receive an email with the tracking details. 

Your Gioronte warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs, missing pavé stones, broken clasps, and/or broken chain. Please note that this warranty does not cover lost or stolen pieces.

Gem Concierge will handle your repair with the care and attention it deserves, bringing it back to its original GC quality. As we strive to get your piece(s) back to you as quickly as possible we typically complete a repair within 1-3 weeks from the date we receive it. Please know that some repairs can be more intricate than others and can take longer. If we need additional time to complete your repair(s) someone from our Customer Concierge Team will contact you with an updated timeline. 

To initiate a repair please email us at care@gemconcierge.co